We are seeking a dedicated Client Care and Quality Assurance Support professional to join our team full-time. This role is ideal for someone who enjoys supporting clients, solving challenges, and maintaining high-quality service standards over the long term.
Responsibilities
1. Maintain professional communications with clients, visitors, and internal teams.
2. Develop a strong understanding of client business and products to provide exceptional support.
3. Assist clients with system-based SKU, user, and order setup and maintenance.
4. Coordinate with carriers on behalf of clients for returns, reroutes, or hold-at-location orders.
5. Provide freight rate quotes and help clients navigate the client portal.
6. Handle day-to-day support including mail processing, order assistance, and document organization.
Qualifications
1. Previous experience in client relations or customer-facing roles.
2. Excellent communication, time management, organizational, and multi-tasking skills.
3. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and able to navigate various computer applications.
4. Typing speed of 40-50 WPM.
5. Experience in logistics, 3PL, or carrier account management is an asset.
6. Collaborative team player with strong interpersonal skills; enterprise-level sales support experience is a plus.
To Apply:
Please reply to this posting with a copy of your resume or email your resume to apply@ablcareers.com and mention 'Customer Service Rep' in the subject line.
Check your email for a virtual survey, so we can learn more about your experience and aspirations.
If an opportunity aligns with your skills, we'll be reaching out to you to discuss it further. Stay tuned for our follow-up as we explore potential matches matched to your expertise.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.